International Finance Corporation

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The handbook takes the reader step-by-step through the process of building trust relationships and gaining and maintaining a social license to operate at each project lifecycle stage. It also provides an overview of good practice approaches and tools such as addressing human rights and gender issues; participatory rural appraisal techniques; developing a stakeholder map and analysis; communications and sustainability; risk and opportunity screening and prioritization; artisanal and small-scale mining; strategic community engagement; the Financial Valuation Tool; grievance mechanisms; tips and tactics on conflict resolution; and measuring, evaluating and communicating for strategic advantage.