November 2007, Herbert Smith
This ADR Toolkit is intended to assist an organisation, usually through its legal department, to review their own use of ADR. The tools take the form of questions and issues for inhouse lawyers and/or claims handlers to consider.
When it comes to using ADR, one size does not fit all. Each organisation needs to work through how it can use ADRmost effectively. Each organisation will face its own internal challenges.We have identified some of the common responses and challenges that organisations encounter when seeking to change behaviour inmanaging conflict using ADR.
